Resources

Jump to:

Ordering Questions

iPad/Download Questions

ORDERING QUESTIONS

How do I place an order?

Orders are placed on a computer. The ordering process is outlined in this video: https://www.youtube.com/watch?v=fInar6BWyd4  

 

What if I just want to order hymns?

Select the service date, preferred hymnal, and leave the service setting as a blank service. Find a hymn and then drag it to the gray rectangular area above Submit Church Service to add tracks.

 

Can I add a Prelude/Offertory/Postlude to a blank service?

The Add Prelude/Offertory/Postlude buttons can be used to add to the service. The music will be auto-selected and only one of each can be ordered.

 

Can I order hymns from more than one hymnal in the same service?

Yes! Just change the hymnal in your drop down list of hymnals and enter the hymn number.

 

How do I combine liturgy from more than one service setting?

The service date and preferred hymnal must be selected. Once a template is selected, move the desired track(s) to the Removed Songs box. From there, select another template and drag the track(s) from the Removed Songs box back into the service.

 

How do I create a custom template?

Custom templates are a great way to save your specific service preferences, particularly if you use some of the same elements on a regular basis. You can save as many templates as you need. To create a custom template:

• Begin with a blank order

• Create your service as usual by selecting a service setting or adding other liturgical elements, but do not add

  the hymns for the upcoming Sunday (unless they are hymns that repeat each week)

• At the bottom of the order page, click "Save As Template"

• Name your template in the box that pops up and click Save

• Add hymns for the upcoming Sunday and submit your order

Saved custom templates can be accessed by using the "Select Saved Template" drop-down menu below the Find Hymn box. If you regularly change your orders after submitting them, it's a good idea to save each week's service as a template before submitting the order so you don't have to re-create it from scratch should changes need to be made.

 

Can I place more than one order on the same date?

No. The SOS system does not allow for more than one (1) order to be placed on the same date. To place a second order, select a date one day prior or after the desired service date.

 

Can I place orders in advance?

Yes! In fact it is encouraged. There is no limit to the number of services that can be placed in advance. Due to licensing restrictions, the order will not be available to download until six (6) days before the service date.

 

How to I find out dates for orders I’ve already placed or make sure an order has been received?

View Order History on the CMS website provides information about submitted services. Follow these steps to check order history:

• Log into your CMS account on the computer

• Hover the cursor/arrow over SOS

• Click on VIEW ORDER HISTORY

• Select a range of dates and click submit. Service dates for submitted services will appear.

• To view the order details, click on the desired service date.

How do I change an order that has already been submitted?

The entire order will need to be resubmitted. It is important to use the same service date so that it will overwrite the previous order. Click “yes” when the system asks for permission to overwrite the previously submitted service. It is best to save services as templates so that quick changes can be made if needed. After the download notification email is received for the new service, clear the service cache on the iPad to download the new service.

 

Are special preludes and postludes available?

A limited number of preludes and postludes are available upon request. Please call or email CMS customer service to receive this information.

               

Can I use Psalm tones?

Psalm tones A-K in Lutheran Service Book are available. For Psalm tone A order 1, B is 2, etc. It will play the tones to serve as an example and get the chant started. The introduction must be included when the order is placed.

 

What if I ordered a service but didn’t use it?

We don’t charge for services that aren’t used, but you will need to let us know if a service does not get used. Please call CMS customer service or send an email that includes the church name and location, and the date of the service not used.

 

iPAD/DOWNLOAD QUESTIONS

How do I clear the service cache?

• Open the iPad Settings app (it is silver and looks like a gear)

• Scroll down on the left side of the screen, then tap on the SOS app

• On the right side of the screen, tap the white button to the right of “Clear Service Cache”

  and leave it with the slider set to green

• Go to the SOS app on the home screen

• Reopen the SOS app

• A pop-up message will ask to clear the service cache. Tap “yes”

• Proceed to Download Available Services and look for a red notification dot to appear

What do I do if a service disappears from my iPad?

Clear the service cache and download the service again.

 

I received a download notification, but I don’t see it on the iPad.

Clear the service cache in iPad settings.

 

I did not receive a download notification.

Downloads are not available until six (6) days before the service date. Clear the service cache in iPad settings, then check the iPad for a download.

            

How long do I have a download?

Due to the licensing agreement with Copyright holders, downloads are only available for six (6) days prior to the service date and six (6) days after the service date.